Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What materials are used in CLAE footwear?
We prioritize high-quality, sustainable materials including premium leathers from certified tanneries, recycled polyesters, and organic cotton to ensure durability and comfort.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary by destination.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How do I find my correct size?
Most of our models fit true to size. We provide a detailed sizing chart on each product page with centimeter measurements to help you find the perfect fit.
Do you offer vegan-friendly options?
Yes, we have a dedicated collection of 100% vegan styles crafted from innovative synthetic materials and recycled textiles without any animal by-products.
How should I care for my CLAE shoes?
We recommend using a damp cloth for light cleaning and a specialized leather or suede protector for deep maintenance. Avoid machine washing to preserve the integrity of the materials.